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Get more information about the City of New Braunfels’ STAY HOME, WORK SAFE order.  
This packet answers many frequently asked questions including which businesses are considered essential, which city services are open and/or closed, and contact information for various local and state resources.

City of New Braunfels COVID-19 HOTLINE:
(830) 221-4222
phone bannerStaffed by employees of the New Braunfels Public Library, this hotline for local residents and businesses is open Monday-Friday from 8am to 5pm.

Stay at Home, Work Safe Order

On April 1, 2020 - The City issued a second supplement to the Stay Home, Work Safe order. In short, it expands the list of exempt businesses to allow for all “essential services” as outlined by the Governor’s Order, which includes real estate services and religious services if they cannot be conducted remotely. Further, in accordance with the Governor’s Executive Order, citizens are required to minimize social gatherings and in-person contact with people who are not in the same household...Read More or View Signed Orders

On March 27, 2020 - In response to Governor Abbott’s recent orders addressing travel of Texas residents and visitors and daily reporting by health care providers, Mayor Barron Casteel has issued supplemental orders which also provides further clarification of the original “Stay Home, Work Safe” order and expands the list of exempted businesses, and is effective immediately. - View First Supplemental Orders

On March 24, 2020 - In a continued effort to help combat the spread of the COVID-19 virus, Mayor Barron Casteel has issued a “Stay at Home, Work Safe” order for the City of New Braunfels. The order went into effect at 11:59 PM on Wednesday, March 25th and requires residents of the City to remain home...Read More 

ATTENTION AFFECTED BUSINESSES
If you own or operate a business that has been affected by the Coronavirus, we want you to know the City is here to help. First, so we can better understand the overall impact, we invite you to take a survey, developed in coordination with the New Braunfels Chamber, at www.nbtexas.org/businessimpact Secondly, we have published a list of available relief mechanisms and business resources on our website at www.nbtexas.org/businessresources

Timeline of Updates:

April 7, 2020 - Comal County Announces 5 More COVID-19 Cases
April 6, 2020 - Guadalupe County Confirms 11 Additional Cases of COVID-19
April 6, 2020 - City Continues COVID-19 Hotline
April 6, 2020 - Comal County Confirms 22nd COVID-19 Case
April 6, 2020 - Guadalupe County Issues Exposure Advisory
April 4, 2020 - Guadalupe County Confirms 2 More COVID-19 Cases
April 4, 2020 - Comal County Confirms 3 More COVID-19 Cases
April 3, 2020 - All City Parks to Close for Easter Weekend
April 3, 2020 - Guadalupe County Announces 3 New COVID-19 Cases
April 3, 2020 - Comal County Issues Stay Home Stay Safe Order
April 3, 2020 - Guadalupe County Issues Stay Home Stay Safe Order
April 3, 2020 - City Announces Affected Business Resource Center & Impact Survey
April 3, 2020 - Comal County Confirms 3 New Cases and Community Spread
April 2, 2020 - Guadalupe County Announces 5 Recovered and 3 New Cases
April 2, 2020 - Comal County Confirms Three More COVID-19 Cases
April 1, 2020 - Mayor Issues Second Supplement to Stay Home, Work Safe Order - View Orders
April 1, 2020 - Guadalupe County Reports 3 Additional COVID-19 Cases
April 1, 2020 - Comal County to Enforce Governor’s Order
April 1, 2020 - Comal County Announces 12th COVID-19 Case
March 31, 2020 - Guadalupe County Issues Exposure Advisory
March 31, 2020 - 
Guadalupe County Updates COVID-19 Case Totals
March 31, 2020 - Governor Abbott Issues GA-14, Essential Services Designation
March 31, 2020 - Comal County COVID-19 Update: Two More Patients Recover
March 30, 2020 - Guadalupe County Reports 2 Additional Confirmed COVID-19 Cases
March 30, 2020 - Comal County Announces 2nd COVID-19 Death - 11 Confirmed Cases
March 29, 2020 - Guadalupe County COVID-19 Update - 3 New Confirmed Cases
March 29, 2020 - Governor Abbott Expands Mandatory Quarantine Measures, Addresses Hospital Capacities
March 27, 2020 - Stay Home, Work Safe Supplemental Exemptions Issued - View Orders
March 27, 2020 - Comal County Issues Stay Home, Work Safe Guidance
March 27, 2020 - Community Spread Determined as Cause of 9th Confirmed COVID-19 Case
March 26, 2020 - Governor Abbott Announces Mandatory Quarantine for Arriving Air Travelers
March 26, 2020 - Comal County Announces First COVID-19 Death
March 26, 2020 - 8th COVID-19 Case Confirmed in Comal County
March 25, 2020 - County Confirms Two More Cases of COVID-19
March 24, 2020 - City Issues Stay at Home, Work Safe Order
March 24, 2020 - Comal County Issues Update on COVID-19 Cases - 2 Recovered, 1 New Case
March 23, 2020 - Comal County Confirms Fourth COVID-19 Case - Activates Mapping System
March 22, 2020 - COVID-19 Closure Order Amended
March 21, 2020 - Third Confirmed Case of COVID-19 in Comal County
March 20, 2020 - Second Confirmed Case of COVID-19 in Comal County
March 19, 2020 - City Issues COVID-19 Closure Order
March 19, 2020 - City Cancels 2020 Wein & Saengerfest
March 18, 2020 - Comal County Issues Disaster Declaration; First COVID-19 Case Confirmed 
March 17, 2020 - Disaster Declaration Issued by Mayor
March 15, 2020 - Update on Municipal Facilities
March 4, 2020 - New Braunfels Prepared for Coronavirus

  1. City Departments
  2. City Facilities & Services
  3. City Events & Meetings

City Department Updates 

New Braunfels Parks & Recreation 
Facilities:
All Playgrounds, Restrooms, Drinking Fountains - CLOSED

Parks remain open - please practice social distancing
Fischer Park Splashpad -  CLOSED
River Parks - CLOSED
Landa Park Golf Course at Comal Springs - CLOSED
Landa Park Wading Pool - CLOSED
Das Rec - CLOSED
Disc Golf Course, Prince Solms Basketball Court and Tennis Courts- CLOSED

All Parks will close for Easter Weekend - April 9th (8pm) until April 13th (8am)

Programs:
Park Administration and Park Operations Offices closed to the public. Staff will continue to be available by email and phone.
Check out #NBRECATHOME for fun daily activities!
All Summer programs, including Camp Minnehaha have gone to online registration only:  Registration begins Wednesday, April 1 at 8am. Register Here.  If you need assistance accessing your account or setting up an account please email parks@nbtexas.org before April 1.
Spring Break Camp at Landa Recreation Center extended through April 24th Register Online (campers and staff are screened before entering the building)
All other Spring programs and events cancelled through May 16th
All park rentals cancelled through April 30th
All indoor and outdoor leagues cancelled
All sport field reservations cancelled

Emergency Management
Partial Activation, open from 8:00am – 5:00pm. Monday - Friday

New Braunfels Public Library
Staff is working remotely and available via email, reference@nbtexas.org, or text, 830-625-4804, Monday through Friday 9am – 6pm
Book-Drop at the Main Library will be open until April 3rd

New Braunfels Civic/Convention Center
Starting 3/17/20 and continuing for 60 days - all events postponed/canceled

Planning & Development Services
Many services through this department are available online here: Planning & Development Website. Otherwise, all contact with Planning and Development Services will take place through a phone bank located in the lobby of City Hall. There will be no lapses in service and employees stand eager to continue to serve the public.

The April 7th Planning Commission meeting will be held online via ZoomMeeting. Meeting details will be posted as they become available.

Solid Waste & Recycling
Curbside collection for residential garbage and recycling running on normal schedule.
Collection for commercial garbage is running on normal schedule.
The City Recycle Center is open regular hours
Bulky Goods Drop-off event rescheduled for April 4 has been cancelled.
April 1 - Additional bulk and brush appointments will no longer be scheduled.
April 3 - Green Waste collection services will be temporarily suspended.

Municipal Court
If you have a court date in April or May, you might be eligible for a virtual court hearing.

  • Submit a request to court@nbtexas.org
  • Include your photo ID with your email and docket or citation #
  • Include your PLEA to the violation(s): Guilty, Not Guilty or No Contest
  • Make sure you have a functioning camera and microphone or your laptop, desktop, tablet or phone.
  • If your case is eligible for a virtual hearing, you will receive further instructions by email from the court. 

City Manager
No services affected at this time

City Secretary
No services affected at this time

City Attorney
No services affected at this time

New Braunfels Regional Airport
No services affected at this time

Finance
All late fees for late Hotel Occupancy Tax payments are waived. After 90 days past due, properties will be charged 15% of the assessed taxes. More information is available here.

New Braunfels Fire Department
As part of our response to the ongoing COVID-19 outbreak, the New Braunfels Fire Department has implemented a modification to its response for COVID-19 /potential COVID-19 calls for service, by standing up a Fire Department Clinician line.  This line, which will be staffed by fire department paramedics 24 hours a day, provides an extra layer of triage to screen patients and further evaluate the need for an ambulance.  Those in acute crisis will have an ambulance dispatched to their location, while those that are not, will be referred to more appropriate non-EMS/non-hospital services.  This process is being done to ensure the most efficient use of our medical resources, and reduce the potential for unnecessary exposures, during these unprecedented times. - View Helpful Health Information

New Braunfels Police Department
No services affected at this time

Human Resources
No services affected at this time

Information Technology
No services affected at this time

Public Works
No services affected at this time


CDC Guidelines for Schools, Workplaces, & Community Locations  
Learn more about the CDC’s guidelines on how to prepare and take action for COVID-19 at home, at work, and in your community.
These guidelines include recommendations for community organizations, churches, schools, shelters, and more.

What You Can Do:

As with most communicable diseases, there are simple things you can do to help keep yourself and others healthy.

  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.