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Depicted are historical figures from New Braunfels' past.
Cancellations/ Rain Outs/ Refunds
Picnic Areas & Pavilions
  • Refunds will be issued from City Hall and will take approximately 14 business days.
  • A $7 handling fee will be assessed to each customer requesting a refund for cancelled reservations for picnic area / pavilions, volleyball courts, and recreation kits.
  • A full refund will be issued with a cancellation two weeks or more prior to the reservation date.
  • A half refund will be issued if less than two weeks notice of cancellation is given.
  • No refund will be provided if the renting party fails to show and no cancellation notice is received prior to the date of the reservation.
  • Weather rain outs will be determined by Parks and Recreation Department staff. If a rain out is declared, the reservation holder may reschedule the site (at no fee) for a day within three months of the initial reservation date - provided the Parks office is notified within the first three working days after the original reservation.

Pools 
  • The rental fee will be refunded (or you may reschedule your reservation) in the event of inclement weather, departmental cancellations, or if mechanical problems develop.
  • All cancellations must be made at least 48 hours prior to the time of reservation to receive a full refund, less the $7 handling fee.
  • No refund will be issued after the pool has been opened for the rented time.

Landa Haus
  • Cancellations must be given in writing no less than two weeks prior to the reservation date.
  • All rental / deposit fees will be refunded in full, minus a $25 handling fee.
  • If cancellation is made less than two weeks prior to the reservation, the $150 deposit, as well as the $25 handling fee will be forfeited.
  • If no notice is given, the entire rental amount and deposit will be forfeited.