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Depicted are historical figures from New Braunfels' past.
2012 Citizen's Survey

Good Government Listens

The City of New Braunfels conducted a survey of its citizens beginning in November of 2012. 


The City of New Braunfels reached out to citizens to assist us in making decisions that affect our community.  Identifying our strengths and weaknesses through the eyes of the citizens we serve via this tool for public input provides both elected officials and staff with important feedback from those who might not normally attend public meetings. 

Designed to measure service performance, assess community needs, and assist in long
-range strategic planning the survey also included questions about quality of life issues and residents usage of services.

The survey was administered by mail, beginning with a pre
-notification postcard sent to randomly selected households announcing that a survey will follow.  The sampling size of 3,000 residents received a second survey mailing. A Spanish language version of the survey was also be available and all responses are anonymous and reported in group form only.

Facilitated and implemented by the International City Manager’s Association (ICMA), the National Citizen’s Survey is a standardized survey that not only provides local results, but benchmarks those results against participating jurisdictions throughout the country.

The city received results from the survey in January of 2013 and can use the resulting data for planning, resource allocation, performance measurement, program and policy evaluation, enhanced civic engagement practices and improvement of city services.

2012 City of New Braunfels Citizen Survey Results Report

2012 Report of Demographic Subgroup Comparisons

2012 Benchmark Report


Thank you to all participants - your opinon matters.

Brief Presentation Report Summary from 01/28/203 City Council Meeing

Additional information on the National Citizen's Survey