When you call for help, what you say is important
Stay calm and speak clearly
Say what is wrong and what kind of help you need
Tell the 911 operator where the emergency is
Give your name and number, or remain anonymous
Follow the operator's instructions-stay on the line until you are told to hang up
Calling 911 can save valuable time in an emergency. Some people aren’t sure when to call 911. They call 911 for reasons other than emergencies. To complain about barking dogs, to ask directions, to report the power is out, or to check on road conditions.
Remember, calling 911 is for real emergencies; situations when you need police, fire, or an ambulance in a hurry. When people don’t use 911 properly, or abuse the system making silent or abusive calls, they tie up the phone lines and make it hard for others who really need help right away to get through.
Making Silent or Abusive Calls to 911
Penal code statute 42.061: A person commits an offense if the person makes a telephone call to 911 when there is not an emergency and knowingly or intentionally:
Makes abusive or harassing statements to a PSAP employee
A person commits an offense if the person knowingly permits a telephone under the person's control to be used by another person in a manner described above. An offense under this section is a Class B Misdemeanor.
Send a Text to 911
Did you know that you can text 911 during an emergency? Of course, we would always prefer that you actually call 911 and speak by phone, but sometimes that is just not possible.
So, if the situation requires that you send a text message, the New Braunfels Police Department, in conjunction with the Bexar Metro 9-1-1 Network District, does offer Text to 911 services to residents in the San Antonio metropolitan area (including Bexar County, Comal County, and Guadalupe County). AT&T, Sprint, T-Mobile, and Verizon customers can send text messages directly to 9-1-1 dispatchers. To be clear: The Text to 911 feature should only be used in an emergency situation, when speaking out loud would put you in danger (or if you are deaf, hard-of-hearing, or speech disabled).
Here are some tips on how to use the Text to 911 feature:
If you can, include your location and what help is needed in your text message.
Be clear and don’t use abbreviations or slang.
Stay calm, respond to questions, and follow instructions from the 911 dispatcher.
NOTE: It is a crime to request assistance from 911 with an intentionally false report or to harass 911 dispatchers. Prank texters can and will be located and prosecuted.
Please remember: Not every police department in Texas offers Text to 911 and not every carrier offers the service. The best way for dispatchers to help you is still by phone call to 911.
The New Braunfels Police Department 911 Center is a full-service 911-enhanced communications center. The center is responsible for the dispatching of police, fire, and EMS calls.
The telecommunication operators are TCLEOSE certified to provide pre-arrival emergency medical instructions when needed, and TTY trained for the hearing impaired. In addition, all telecommunication operators must successfully complete our 12-week certified training program.
Average Police Department calls per month for service = 5,200
Average Fire Department calls per month = 780
Average 911 calls received per month = 2,400
Average 911 calls hang-up/mis-dials per month = 262
The 911 Center is available for group tours upon request. Please contact the Police Department at (830) 221-4100 for more information.