Eight Licensed Ambulances

The City of New Braunfels currently operates eight ambulances under license by the Texas Department of State Health Services. We provide the most up to date standard of patient care with top quality equipment and highly trained personnel to care for our citizens, visitors, and surrounding community.

Billing Company - Intermedix

The City of New Braunfels outsources all EMS billing and matters concerning EMS billing to:
Intermedix, Inc.
PO Box 940249
Houston, TX 77094
Ph: (888) 987-1481

New Braunfels Mobile Intensive Care Unit at a local hospital Emergency Room.

Records Request

Individual's desiring copies or electronic copies of their own EMS records or billing may request from the agency above or contact New Braunfels Fire Department Support Services Division at (830) 221-4260. Medical legal requests for records should also be directed to the Support Services Division. Our Fax number is (830) 608-2149.

Mailing Address:

New Braunfels Fire Department
Support Services Division
550 Landa St.
New Braunfels, TX 78130

Protected Health Information

The New Braunfels Fire Department is required by law, specifically by the Health Information Portability and Accountability Act (HIPAA), to maintain the privacy of certain confidential health care information, known as Protected Health Information (PHI), and to provide you with a notice of our legal duties and privacy practices with respect to your PHI. This notice describes your legal rights, advises you of our privacy practices, and lets you know how the New Braunfels Fire Department is permitted to use and disclose PHI about you.