FAQs

Animal Services

  • How do I file a complaint?
    • To have Animal Control respond to a complaint call (830)608-2183. You can also file a complaint online through our City website. We are on call 24 hrs a day for emergencies.
  • What are the rules for animals running loose?
    • No dog is permitted to roam free off the owner’s property. Dogs are always required to be leashed while outside of your property. A dog can be loose on the owner’s property if within a fenced enclosure, or legally tethered. For example, it is not legal to open the door and let your dog go to the bathroom and wander in an unfenced area. Cats do not have to be leashed, but have to stay on the owner’s property at all times.
  • How many animals can I own?
    • You can have a total of 4 pets (dogs or cats).
  • Does my animal require city licensing,  and where can I purchase a city license?
    • Any person owning, keeping, harboring or having custody of any dog or cat over three months of age within this city must obtain a license. A license can be purchased through the Humane Society of New Braunfels. 
      •  3353 Morningside Drive, New Braunfels, Texas 78132
      • (830)629-5287
  • Can I have a pot-bellied pig, and what kind of pets can I have?
    • Pot-bellied pigs are considered swine and are prohibited in New Braunfels. For all other pets beside dogs or cats please check with Animal Control first prior to brining into your home.
  • I have been bitten by an animal, what should I do?
    • All animal bites should be reported to Animal Control. This is a matter of public health and enforcement of these regulations is the responsibility of Animal Control. Any domestic animal that bites someone has to be placed in a 10 day quarantine for observation. If you or someone you know are bitten, call Animal Control immediately. If you seek medical attention the clinic or hospital should report it as well. Every attempt should be made to identify the dog and its owner, so contact can be made, and the report can be done. If you are bitten by a wild animal and it cannot be caught, you are advised to seek medical treatment.
  • My neighbor’s dog barks and keeps me awake all night, what should I do?
    • Document the barking by recording and taking pictures. Report to Animal Control, and an officer will make the location to give some suggestions to the owner.
  • Can I trap stray cats or wild animals that come on my property?
    • Yes, as long as you use a humane trap that does not injure the animal. After an animal is trapped call Animal Control to have the animal picked up. The officers will remove the animal from the trap, and you may use the trap again. Please do not trap during certain weather conditions, such as high temperatures, low temperatures and rain events. Traps are also available for rent at the Humane Society of New Braunfels.
  • Am I able to keep chickens at my home?
    • Yes, you can keep up to four hens if you follow the guidelines.
  • My organization or business is wanting to have a petting zoo at our event, is there a permit required?
    • Yes, this type of event does require a permit. Contact Animal Control for more information.

Code Enforcement

  • What is considered a junk vehicle on private property?
    • A vehicle might be an eyesore, but it may not be a junked vehicle. A Junk Vehicle is a motor vehicle of any kind or parts of a motor vehicle that is located on private property which is in a wrecked, junked, partially dismantled, inoperative, or in an abandoned condition. A Junk vehicle may be licensed or unlicensed. 
    • **Please contact the NB Police Department for vehicles on public property.**
  • What are the regulations concerning large vehicles on residential lots?
    • The ordinance concerning oversized / large vehicles on residential lots is Sec. 144-5.1-4.
  • Who enforces regulations concerning garbage / recycling can placement and what are the regulations?
    • The Solid Waste Division can check on concerns about can placement based on Sec. 110-4 of the city ordinance.
  • How do I file a complaint to Code Enforcement?

Environmental Health & Food Safety

  • Food Establishments
    • What rules do we base our restaurant inspections on?
    • Can I sell food made from home?
      • The state of Texas allows Cottage Food Production which allows some low risk foods to be made from your home and sold at certain locations.
    • I plan on cooking food for sale or giving it out for free at an event open to the public, do I need a temporary event permit?
    • Where do I register my food handlers or certified food managers certifications?
    • How often are restaurants inspected?
      • We evaluate each food establishment based on risk level, therefore restaurants are usually seen once, twice, or three times a year. Along with routine inspections our office will inspect food establishments based on complaints.
    • How do I file a complaint on a restaurant?
      • You can submit an online complaint for any concern. Our office will investigate a complaint within 48 hours of receipt.
    • How do I see the full inspection report from a restaurant?
      • In order to obtain a copy of an inspection report you should submit an Open Records Request through the City Secretary’s Office. All food establishments should have the inspection report posted and available for view upon request.
    • What are the requirements to open a restaurant?
      • Requirements for food establishments are typically based upon your proposed menu. For permanent buildings there is a basic guide of the items our office reviews and for mobile vendors there is a checklist.
    • I became ill after eating at a restaurant or my kid got sick after coming home from school or daycare, how do I let you know?
      • We request that if you or someone you know have any symptoms of vomiting and/or diarrhea, to report it to us to investigate.
      • Especially for vomiting and diarrhea symptoms, submit the information about the suspect meal in order for our office to review.
  • Public & Semipublic Pools
    • If I have concerns about the condition of my neighborhood pool, who do I contact?
      • You can contact our office in order to check on the condition of the pool.
    • The gate for the community pool is was left open, should I contact your office.
      • For this type of concern, please immediately close the gate. Contact our office so that we can check on your concern to ensure the gate is work properly.
  • On-Site Sewerage Facilities
    • There is an alarm going off at my neighbors septic system, can you help?
      • If your neighbors septic system alarm has been active for more than 48 hours please contact our office to make contact with the property owner.
    • At certain times of the day there is a sewer smell coming from my neighbors property and I know they use a septic system, can you help?
      • Please note the time of day and occurrence and contact our office. Our office will make contact with the property owner to ensure the septic system is being maintained.
    • My neighbors septic system spray heads spray the waste water across the property line onto my property, should I report this to you?
      • Yes, call our office so that we can check on the operation of the septic system.
    • How do I find where the septic system components are located on my property?
      • Contact our office to see if the permitting files are available, if they are you can make an Open Records Request for this information.
  • Environmental Concerns
    • I am concerned about the blasting at the near by quarry, who should I call?
    • I rent a house or live in an apartment with mold, what are my rights?
      • With any lease agreement there are certain rights that tenants have. Our office does not have jurisdiction to investigate these concerns.
    • Am concerned about air quality in the city, is there a way I can check on current conditions?
      • Yes the Texas Commission on Environmental Quality has a monitoring stations in New Braunfels that the data can be checked online.