Permit Portal Guide

The City of New Braunfels Development Services has improved our online permitting portal. We’ve developed these helpful how-to hints to aide in your use of this new platform.

Initial Login

Once you arrive at the Portal Login Page you will need to create a username and password. The username will need to be a valid email address. This email should be specific to your use of the platform site and cannot be used by another individual to register for the Portal and not shared among fellow staff.

Your user/email address will be used to communicate with you about your application and all status updates of the permit.  And applications are only viewable through the Portal by the users who have their user/email included in the contact information of an application, and the only email/user that can access related permits within the portal.

Password Requirements are: Minimum of 8 characters and must include at least one uppercase, one lowercase, and a number. Passwords cannot match your email address, or first, or last names.

Communication

The City of New Braunfels will use the email address registered to your account to communicate with you throughout the permit process. To ensure clear, accurate, and timely communication, please use only one email address per account. You should expect a confirmation email when an application is submitted. This verifies your submission was received and provides you with a reference number to aid in future communication about the application with City staff. Communication from the portal system automated messenger  will originate from cwmessenger@nbtexas.org - please add this email address to your approved/safe list to ensure communications arrive.

This email is not intended for communication with City Staff, as it is an unmonitored messenger box. To contact City Staff with questions about your applications or the portal, please use the respective department email addresses:

Building: BuildingPermitTechs@nbtexas.org
Planning: Planning@nbtexas.org
Engineering: EngineeringTechs@nbtexas.org

Permit Submissions

If you are not able to complete and submit the application before you need to leave the site, your application will be saved as “incomplete”, and you can come back at a later time and continue or edit the information. Once a permit application has been submitted, the applicant can no longer edit the application. City staff will have access to make the necessary changes. Keep in mind, all communication will be sent to the email address associated with listed on your account.

If an application is started and remains incomplete for more than 45 days, the application will be automatically deleted from your account. Please submit all applications within 45 days of the start of the application. Some applications may require fees to be paid in order to submit an application.  

*Disclaimer: Permitting Fees may be subject to change based on the initial start of application and application submittal. Any fees displayed in the permit and not required to be paid at the time of application submittal are provided as estimates only and may change during the course of the application review and approval process.